Frequently Asked Questions

Check most frequently asked questions here
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PRODUCTS
WHICH SKIN TYPES ARE RHODE PRODUCTS SUITABLE FOR?

All Rhode products are developed in collaboration with dermatologists and chemists. Formulated and suitable for every skin type :) All ingredient lists are available on each product page. If you have concerns, we recommend doing a patch test before use or sharing our ingredient list with your healthcare professional.

ARE RHODE SKIN CARE PRODUCTS VEGAN OR TESTED ON ANIMALS?
About. All Rhode products are vegan, not tested on animals and endorsed by Leaping Bunny & PETA.
DO RHODE SKIN CARE PRODUCTS CONTAIN HAZELNUTS?

Some Rhode products contain nut and seed oils. We strive to fully disclose this ingredient information on our packaging and website in accordance with applicable legal regulations. In addition, our products are manufactured in a facility where products containing nuts are also processed, so there is the possibility of cross-contamination (including tree nuts).

 

Common nuts, seeds and other allergens (e.g. coconut) in specific products are listed below. However, it is recommended that you review the full ingredient list for each product on our website before purchasing and using it.

 

Peptide Lip Treatment

- Shea butter

- Babassu oil

- Cupuaçu oil

 

Peptide Lip Tint

- Shea butter

- Babassu oil

- Cupuaçu oil

 

Barrier Restore Cream

- Shea butter

 

Peptide Glazing Fluid

- Marula oil

 

Glazing Milk

- Coconut alkanes (derived from coconut)

ARE RHODE SKIN CARE PRODUCTS ODORLESS?
Yes, all Rhode products are available odorless.
ARE RHODE SKIN CARE PRODUCTS SAFE DURING PREGNANCY?
While there are no ingredients in our formulas that have been declared unsafe for pregnant or breastfeeding people, we recommend that you discuss our ingredient list with your healthcare professionals before use.
ARE RHODE SKIN CARE PRODUCTS SAFE?

Rhode products are formulated to high global standards. While we are direct-to-consumer, our ingredient lists align with safe standards set by third-party retailers such as Sephora and ULTA.

WHAT IF ONE OF YOUR PRODUCTS IS NOT RIGHT FOR ME?
Email help@juvisras.com within 14 days of receiving your order (don't forget to include your order number) and we will assist you with returns and other questions as soon as possible.
WHICH SKIN TYPES ARE RHODE PRODUCTS SUITABLE FOR?

All Rhode products are developed in collaboration with dermatologists and chemists. Formulated and suitable for every skin type :) All ingredient lists are available on each product page. If you have concerns, we recommend doing a patch test before use or sharing our ingredient list with your healthcare professional.

ARE RHODE SKIN CARE PRODUCTS VEGAN OR TESTED ON ANIMALS?
About. All Rhode products are vegan, not tested on animals and endorsed by Leaping Bunny & PETA.
DO RHODE SKIN CARE PRODUCTS CONTAIN HAZELNUTS?

Some Rhode products contain nut and seed oils. We strive to fully disclose this ingredient information on our packaging and website in accordance with applicable legal regulations. In addition, our products are manufactured in a facility where products containing nuts are also processed, so there is the possibility of cross-contamination (including tree nuts).

 

Common nuts, seeds and other allergens (e.g. coconut) in specific products are listed below. However, it is recommended that you review the full ingredient list for each product on our website before purchasing and using it.

 

Peptide Lip Treatment

- Shea butter

- Babassu oil

- Cupuaçu oil

 

Peptide Lip Tint

- Shea butter

- Babassu oil

- Cupuaçu oil

 

Barrier Restore Cream

- Shea butter

 

Peptide Glazing Fluid

- Marula oil

 

Glazing Milk

- Coconut alkanes (derived from coconut)

ARE RHODE SKIN CARE PRODUCTS ODORLESS?
Yes, all Rhode products are available odorless.
ARE RHODE SKIN CARE PRODUCTS SAFE DURING PREGNANCY?
While there are no ingredients in our formulas that have been declared unsafe for pregnant or breastfeeding people, we recommend that you discuss our ingredient list with your healthcare professionals before use.
ARE RHODE SKIN CARE PRODUCTS SAFE?

Rhode products are formulated to high global standards. While we are direct-to-consumer, our ingredient lists align with safe standards set by third-party retailers such as Sephora and ULTA.

WHAT IF ONE OF YOUR PRODUCTS IS NOT RIGHT FOR ME?
Email help@juvisras.com within 14 days of receiving your order (don't forget to include your order number) and we will assist you with returns and other questions as soon as possible.
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HOW CAN I CHECK MY ORDER?
As soon as your payment is processed and your order is shipped, we keep you informed by e-mail. You can view your order status from the mails we send.
WHAT IS YOUR RETURN POLICY?

Email our team at help@juvisras.com within 14 days of receiving your order (please include your order number) and we will assist you with your return and additional questions as soon as possible.

WHICH PAYMENT METHODS DO YOU ACCEPT?
We currently accept all major credit cards (American Express, Discover, MasterCard and Visa).
WHAT IS YOUR RETURN POLICY?

Email our team at help@juvisras.com within 14 days of receiving your order (please include your order number) and we will assist you with your return and additional questions as soon as possible.

CAN I CANCEL OR MODIFY AN ORDER?
As we process our orders quickly, we are unable to make changes to most orders. Please send the email with your order details to help@juvisras.com immediately and we will try our best to handle your cancellation request. However, we cannot guarantee that changes can be made after the order has been placed. During periods of high order volume we may not be able to cancel or adjust orders. We are not responsible for address errors or order delays once your package has left our facility.
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